Store Policies

SHIPPING

Kilig Beauty processing window is 3-8 business days. You will receive an initial order confirmation and then a shipping confirmation when your order is scanned at the post office. Please note that the processing window does not include weekends, holidays, and shipping time

RETURNS AND EXCHANGES 

All sales are final. We only accept returns and exchanges for products that are damaged or if the incorrect item was shipped. 

In the unlikely event that a product arrived damaged, please contact kilig.beauty@outlook.com within 48 hours of the delivery. The email must include the buyer's order number, description of damage, confirmation email, and pictures to verify. If it is decided that your product is damaged, a refund or replacement will be sent at the discretion of the buyer. If your product is deemed to not be damaged (at the discretion of the seller) you will not receive a refund or replacement. 

Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is placed and sent out. if a replacement item is not available, we will refund the full retail price.

LOST OR DAMAGED PACKAGE 

Orders that are marked damaged by the carrier are considered delivered. I cannot refund for lost, stolen, or damaged packages. You will need to contact the carrier to inquire about your missing package. Please double check your address before purchase. A package with an incorrect address may be returned to sender by carrier. Buyer will be refunded when the package returns to sender. We do not offer "re-shipping" on returned packages. 

HANDMADE NATURE OF ITEMS 

Please be aware that most items in the store are handmade. Due to this, products may slightly differ from each other.  

 

By clicking "Purchase" you are agreeing to these policies. You are also agreeing that you are the age of majority in your state of residence or have given permission to allow your minor dependents to use this site. 

Terms of Service, Privacy Policy, Shopping Policy, Return Policy can be found a the bottom of the website and check out page 

Any questions or concerns can be sent to kilig.beauty@outlook.com